Delivery & Returns

Good things are worth waiting for. Even better when they arrive on time.

At Rebels & Rivals, our products are made to order especially for you. We work with carefully selected print-on-demand partners to produce and dispatch your purchases, rather than keeping shelves full of stock.

Here's everything you need to know about getting your order, and what happens if something isn't quite right.

Delivery

When will my order arrive?

Because our products are made to order, please allow time for production as well as delivery.

Estimated delivery times and shipping charges will be shown during checkout, where available. These may vary depending on the product, delivery destination and fulfilment partner.

We'll send you a dispatch confirmation when your order is on its way, including tracking information where available.

Delivery estimates aren't guaranteed, but if something is taking longer than expected, please get in touch and we'll investigate.

Unless we've agreed otherwise, we'll deliver your order within 30 days of purchase.

Will everything arrive together?

Not necessarily!

We work with more than one fulfilment partner, so products in the same order may be made and dispatched separately.

This means you might receive more than one parcel, potentially on different days.

Don't worry — if your order arrives in instalments, it doesn't necessarily mean anything is missing.

Where do you deliver?

Available delivery destinations and charges are displayed at checkout.

For international orders, additional customs duties or import taxes may apply. Where these aren't included in your checkout total, they may be payable by the recipient. We'll make this clear before purchase wherever applicable.

My order hasn't arrived

First, check your dispatch confirmation and any tracking information provided.

If your parcel is overdue or appears to be missing, email hello@rebelsandrivals.co.uk with your order number.

We'll investigate with our fulfilment partner and arrange an appropriate resolution.

Returns & Cancellations

Changed your mind?

We want you to love your Rebels & Rivals purchases.

For most products purchased online, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel, email hello@rebelsandrivals.co.uk within that period, quoting your order number and stating that you wish to cancel.

You'll then have a further 14 days to return the item.

Products should be handled only as you would reasonably handle them in a shop. We may make a deduction from your refund if their value has been reduced through unnecessary handling.

Unless we've agreed otherwise, you'll be responsible for the direct cost of returning an unwanted item.

Please contact us before posting anything back, so we can provide the correct returns instructions and address.

What about personalised products?

Some products made to your individual specifications or clearly personalised for you may be exempt from the usual 14-day change-of-mind cancellation right.

Where this applies, we'll make it clear before you order.

Please note that a product being printed after purchase does not, by itself, remove your statutory cancellation rights.

Your rights regarding faulty, damaged or incorrectly described products are unaffected.

Can I cancel before my order is dispatched?

Please contact us as soon as possible.

Because production can begin shortly after an order is placed, we may not always be able to stop fulfilment.

However, this doesn't affect any statutory cancellation rights that apply to your purchase.

Something Not Quite Right?

My item is faulty, damaged or incorrect

Oh dear. That's not the kind of rebellion we had in mind.

If something arrives damaged, defective or different from what you ordered, email hello@rebelsandrivals.co.uk with your order number, a description of the problem and, if possible, a photograph.

We'll investigate and arrange a repair, replacement or refund as appropriate under your consumer rights, including any reasonable return costs where applicable.

Please contact us as soon as you notice a problem, but remember that your statutory rights aren't limited to a short reporting window.

Can I exchange something?

If you'd prefer a different size or colour, please get in touch.

We don't currently offer automatic exchanges. For eligible non-faulty items, we'll explain the return process so you can place a new order.

Refunds

Where you exercise your statutory right to cancel, we'll refund the eligible product cost and any applicable standard outbound delivery charge.

Refunds will be made to your original payment method, normally within 14 days of receiving the returned goods or receiving satisfactory evidence that you've sent them back, whichever is earlier.

For valid cancellations made before goods have been dispatched, refunds will be processed within the applicable statutory timeframe.

Refunds for faulty goods will be handled in accordance with your statutory consumer rights.

Need a Hand?

We're a small, independent business, and we'd much rather sort out a problem than leave you feeling disappointed.

Email hello@rebelsandrivals.co.uk or visit our Contact the Club page.

We'll do our best to get things back on course.

Good Sport. Bad Influence. Fair Play.